League11 Refund Policy
League11 understands that situations may arise where users might request a refund. This Refund Policy outlines the scenarios under which refunds may be considered.
General Policy
- Generally, funds added to a user's League11 account are non-refundable. These funds can be used to join contests, access features, and participate in various activities on the platform.
Exceptions
There are limited exceptions where a refund may be considered:
- Cancellation before Contest Start: If a user makes a payment for a paid contest but wishes to cancel, a refund may be possible only if the cancellation request is received by League11 at least 2 days prior to the commencement of the contest round for which the payment was made.
- Technical Issues: If a technical issue on the League11 platform prevents a user from joining a contest they paid for, a full refund may be issued.
- Duplicate Transactions: In case of unintended duplicate transactions, League11 will investigate and process a refund for the duplicate amount.
- League11 Discretion: League11 reserves the right to authorize refunds at its sole discretion in exceptional circumstances.
How to Request a Refund
- To request a refund, users must contact League11 support through the available channels (email, in-app support).
- The request should clearly state the reason for the refund and include relevant details like transaction ID, contest ID (if applicable), and a brief explanation.
- League11 will review the request and respond within a reasonable timeframe.
Important Notes
- League11 does not offer refunds for:
- Joining a free contest and then deciding not to participate.
- Making a mistake while creating a team.
- Losses incurred during gameplay.
- League11's decision on refunds is final.
- This Refund Policy is subject to change at any time. Users are advised to periodically review the policy for updates.
By using League11, you agree to abide by this Refund Policy.
